Both Tidy and Molly Maid are reputable cleaning services with distinct advantages. Tidy stands out with its transparent online pricing and customizable checklists, while Molly Maid offers a more traditional franchise model with in-home estimates and a comprehensive 44-point checklist. Customer reviews suggest that both companies have areas for improvement in terms of consistency and reliability.
| Attribute | Tidy | Molly Maid |
|---|---|---|
| Service Area Coverage | United States and expanding internationally. Popular locations include Dallas, Orange County, Las Vegas, Los Angeles, and Washington DC. Also has services in Canada. | National franchise with locally owned and operated locations throughout the United States. |
| Cleaning Service Options | Range of options from basic home cleaning to deep cleaning. Residential and commercial cleaning, deep cleaning, regular maintenance cleaning. Services can be customized. Options include recurring, one-time, move-in/out, and specialty cleaning. | Recurring cleaning (weekly, bi-weekly, monthly), one-time cleaning, move-in/move-out cleaning, deep cleaning, special event cleaning, apartment and condo cleaning, customized cleaning plans. |
| Pricing Structure and Transparency | Detailed cleaning service price estimates on website. Quote available by providing zip code, desired cleaning service duration, and frequency. Customers can reduce cleaning costs. No mysterious additional charges. | Free in-home estimates, pricing based on home size, level of cleaning, and frequency. Average cost of $75 to $100 per hour for a team of two cleaners. Initial visits and deep cleans can cost $300 to $500. Standard visits range from $120 to $300. Discounts may be available for recurring appointments. |
| Customer Satisfaction Guarantee | Satisfaction guarantee offered. Assistance provided to fix issues. Some pros offer a satisfaction guarantee, and a dispute process is available. May offer an extra hour of service at no cost if expectations are unmet, but claims must be made before service completion. | Neighborly Done Right Promise - re-clean area at no additional charge if notified within 24-48 hours. |
| Background Checks and Training of Cleaners | Certifications ensure booking of people who pass a thorough background check and verification. Team of professional cleaners is fully trained and experienced. | Employees undergo extensive background checks and are thoroughly trained, insured, and wear uniforms. |
| Use of Eco-Friendly Cleaning Products | Uses eco-friendly cleaning products to ensure the safety and health of family and pets. Committed to using cruelty-free cleaning products. | Offers eco-friendly cleaning options and tips, non-toxic, eco-friendly cleaning products available. |
| Scheduling Flexibility and Ease | Book online in minutes, 24/7. Option to book someone new or someone you worked with before. Tools available to make it easy to care for your home. | Works with your schedule, easy online scheduling, recommend 72 hours' notice for cancellations or rescheduling. |
| Insurance Coverage and Liability Protection | Option of purchasing Job Insurance for additional protection against theft, damage, and other issues. Fully insured and bonded. | Fully licensed and insured, covers personal liability regarding social security taxes and work-related injuries, business insurance solutions for franchisees. |
| Online Account Management and Communication | Online account management available. Work with pros 100% online to book, reschedule, cancel, and set compliance needs. | Easy online scheduling available, attentive office with great communication. |
| Specialty Cleaning Services | Offers interior window cleaning. | Window cleaning, refrigerator and oven cleaning. |
| Equipment and Supplies Provided | Can bring their own supplies for an additional fee. If you prefer to supply your own, they can provide a list of recommended items. | Provides all necessary cleaning equipment and supplies. |
| Cancellation Policy | Requires a 24-hour notice for cancellations. Cancellations with less than 24 hours' notice may incur a fee of 50% of the total cleaning cost. Rescheduling requests must be made at least 2 days in advance, changes made with less than 2 days' notice will incur a $35 rescheduling fee. | Ideally, provide seven working days' notice, but no less than two. Less than two days' notice may incur a 50% fee. |