Both Tidy and Merry Maids offer comprehensive cleaning services, but they cater to different preferences. Tidy appeals to those seeking a tech-savvy, customizable experience, while Merry Maids provides a more traditional, reliable service with a strong emphasis on thoroughness and customer satisfaction. User reviews suggest that Merry Maids is more consistent in quality.
| Attribute | Tidy | Merry Maids |
|---|---|---|
| Service Area Coverage | Tidy Home Cleaning Services, Inc. serves Houston, TX. Simply Tidy Clean LLC serves Southeast Minnesota. Tidy Havens covers Eastern Massachusetts and Southern New Hampshire. Tidy Team Clean provides services across Adelaide, Melbourne, and Sydney. Tidy Vancouver offers services in British Columbia. Mountain Tidy Cleaning provides services to Morgantown, WV and the surrounding area. | Over 500 locations across North America, service areas vary by location. |
| Cleaning Service Options | Tidy Home Cleaning Services, Inc: Housekeeping, commercial cleaning, short/long-term rental cleaning, post-construction, and move-out deep cleaning. Simply Tidy Clean LLC: Standard, deep, move-in/move-out, one-time, and small office cleaning, plus carpet cleaning. Tidy Havens: One-time deep, recurring (weekly, bi-weekly, monthly), move-in/move-out, and post-construction cleaning. Tidy Vancouver: Standard, deep, and move-in/out cleaning. Mountain Tidy Cleaning: Routine, deep, and move-out cleaning. | Recurring cleaning (weekly, bi-weekly, monthly), one-time cleaning, deep cleaning, move-in/out cleaning, and specialty cleaning. Enhanced disinfection services. |
| Pricing Structure and Transparency | Tidy Casa offers flat-rate pricing and online booking. Mountain Tidy Cleaning offers flat-rate pricing. Tidy International offers transparent pricing for business tools. Tidy has a Flex plan where you pay 3% of the job cost (min $3, max $49) for completed jobs. | Pricing varies based on location, home size, condition, and specific services. Free estimates are typically offered. Some locations charge around $120 per hour for a team of two cleaners, with a 2-hour minimum for one-time and specialty services. |
| Customer Satisfaction Guarantee | Many Tidy services offer a satisfaction guarantee. Tidy Here offers a 100% Happiness Guarantee. Tidy Time Saver also offers a 100% satisfaction guarantee. Tidy Casa offers a 200% happiness guarantee. If you're unhappy with TIDY, you can cancel within 30 days for a full refund. Tidy.nu offers a customer satisfaction guarantee, fixing any defects free of charge if notified within 72 hours. Tidy Coop has flat-rate fees, no contracts, and a satisfaction guarantee. | Satisfaction guarantee, often a 'worry-free guarantee' or a '5-Star Promise'. Will return to correct the issue if notified within 24 hours. |
| Use of Eco-Friendly Cleaning Products | Tidy Home Cleaning Services, Inc. does not offer eco-friendly accreditations. Tidy utilizes cleaning solutions that do not negatively impact the environment and are suitable for pets. Tidy Team Clean offers eco-friendly cleaning solutions. | Some locations highlight the use of eco-friendly or 'green' cleaning products. Others emphasize that their products are non-toxic. |
| Background Checks and Training of Staff | TIDY offers certification options where you can choose background checks, reviews, or other training. Tidy Time Saver thoroughly screens all staff members. Tidy Casa offers background-checked cleaners. | Conducts background checks and screens employees. New employees undergo comprehensive training programs. |
| Online Booking and Payment Options | Tidy offers easy online booking, 24/7. They accept credit and debit cards, and payments can be made via their website or Zelle. | Some franchises offer online booking and payment options. |
| Insurance Coverage and Liability | Tidy offers the option of purchasing Job Insurance, which is effectively a Money Back Guarantee, as well as additional protection offered against theft, damage, and other issues. Tidy Time Saver's staff are bonded and insured. | Licensed, bonded, and insured. Includes coverage for liability, worker's compensation, theft, accidental breakage, and accidents in the home. |
| Specialty Cleaning Services | Tidy Home Cleaning Services, Inc: Commercial, short/long-term rental, post-construction, and move-out deep cleaning. Simply Tidy Clean LLC: Carpet cleaning. Tidy Vancouver: Deep and move-in/out cleaning. Mountain Tidy Cleaning: Deep and move-out cleaning. | Kitchen appliance cleaning, oven and fridge cleaning, cabinet cleaning, wall washing, and window washing. Some locations also offer packing/unpacking services, post-construction cleaning, and cleaning for seniors. |
| Customization Options for Cleaning Plans | Tidy allows you to specify which rooms or tasks you would like completed. Tidy services are extremely customizable. TIDY offers customizable cleaning checklists. Tidy Team Clean provides tailored cleaning solutions. | Offers customized cleaning plans to fit individual needs and budgets. |
| Availability and Scheduling Flexibility | Tidy offers flexible scheduling options from weekly to monthly visits. Tidy Havens offers flexible scheduling. | Flexible scheduling, including weekly, bi-weekly, and monthly cleaning services. Some locations are willing to work with schedule changes. |
| Customer Support Responsiveness | Tidy has a customer service line that is provided when you send an email to concierge@tidy.com. TIDY's concierge team is available 24/7. | Responsive and helpful customer service. Some offices offer real-time text updates. Contact by phone at (888) 490-4227. |