Both Molly Maid and MaidPro offer comprehensive cleaning services with similar options and guarantees. Molly Maid stands out with its emphasis on eco-friendly products, transparent pricing, and easy online scheduling. MaidPro distinguishes itself with its detailed 49-point checklist, focus on communication, and use of color-coded microfiber towels. The choice between the two depends on individual priorities, such as environmental concerns, pricing transparency, or specific cleaning needs.
| Attribute | Molly Maid | MaidPro |
|---|---|---|
| Service Area Coverage | National franchised cleaning service with locally owned franchises all over the USA. Each location is owned and operated by a local resident. | Over 250 locations across the U.S. and Canada; each location is independently owned and operated. |
| Cleaning Service Options | Recurring cleaning (weekly, bi-weekly, monthly), one-time cleaning, move-in/move-out cleaning, special event cleaning, customized cleaning plans. | Recurring cleaning (weekly, bi-weekly, monthly), one-time cleaning services (deep cleaning, move-in/out cleaning, seasonal cleaning, special event cleaning), customized cleaning plans. |
| Cleaning Supplies Used | Environmentally friendly cleaning solutions, microfiber cloths and pads, concentrates diluted in reusable bottles, non-toxic and biodegradable cleaning products. | Top-quality, tested, and proven products that are safe for people, pets, and the environment; microfiber towels, color-coded for different rooms to prevent cross-contamination; some locations promote eco-friendly practices. |
| Team Size and Consistency | Typically sends a team of two trained Home Service Professionals. Team composition can be inconsistent. | Aims to send the same cleaner or small team to each client for a personalized cleaning experience, but not guaranteed. |
| Background Checks and Insurance | Performs thorough background checks on all employees. Employees are insured and covered by worker's compensation. The company is also bonded. | Performs background checks on all PROs; bonded and insured. |
| Pricing Structure and Transparency | Free, no-obligation in-home estimates. Pricing is based on home size, cleaning level, and frequency. Clear and fair pricing with no hidden fees. Average cleaning session costs from $75 to $100 per hour. Standard cleaning costs range from $100 to $250, while deep cleaning services range from $200 to $500 or more. | Offers over-the-phone estimates; costs are reasonable for a professional, customized service; requires a two-business-day notice for cancellations to avoid charges. |
| Customer Service Responsiveness | Implementing digital scheduling and estimating programs. Friendly and responsive customer service. | Emphasizes communication and aims to exceed client expectations; a branch manager is often assigned to maintain ongoing communication with clients. |
| Scheduling Flexibility | Works with customers' schedules. Recommends calling 72 business hours in advance to cancel or reschedule. No contracts, so customers can update or change their cleaning plan. | Offers flexible cleaning schedules, from weekly to seasonal, without contracts; clients can adjust their cleaning schedule to meet their needs. |
| Specialty Cleaning Services | Deep cleaning services, customized cleaning plans to focus on specific rooms or tasks. | Window cleaning, post-renovation cleaning, rental property cleaning, holiday cleaning, and housekeeping. |
| Guarantee/Satisfaction Policy | 100% guarantee. Will re-clean the specific area again free of charge if not completely satisfied and informed within two business days. | "PRO Clean Promise" and a 24-hour guarantee; will re-clean the affected area at no extra cost if notified within 24 hours; does not offer refunds. |
| Online Booking and Payment Options | Easy online scheduling. Payments due on the day of service by cash, check, or credit card. | Best to confirm with the local MaidPro office. |
| Client Communication Methods | Provides arrival timeframes and sends text updates when the cleaning crew is on the way. Offers virtual estimates via Zoom or FaceTime. | Email, phone calls, and potentially text messages; collects feedback through online forms. |
| Pros | Provides a good quality cleaning job with attention to detail, Cleaning staff are punctual and professional, Uses eco-friendly products that are effective at cleaning, Customer service team is generally responsive to inquiries and concerns, Pricing structure is clear and fair, with no hidden fees, Can customize cleaning plans to meet specific needs and preferences, Offers easy online scheduling and flexible service options, Addresses issues or complaints promptly and effectively, Offers a service guarantee and will re-clean any areas that do not meet expectations. | Thorough and detail-oriented cleaning (49-point checklist), Punctual and professional cleaning staff, Uses quality, tested cleaning supplies and color-coded microfiber towels, Emphasizes communication and strives to meet customer's unique needs, Customizes cleaning services to individual needs and priorities, Offers online booking and flexible scheduling options, Has a 24-hour guarantee and will re-clean areas that do not meet expectations if notified within 24 hours, Many reviewers express satisfaction and willingness to recommend MaidPro. |
| Cons | Some reviews mention inconsistencies in cleaning, with some areas being overlooked, Team composition can be inconsistent. | Consistency of cleaning team not guaranteed, Requires two-business-day notice for cancellations to avoid charges, Does not offer refunds. |