Both MaidPro and Molly Maid are reputable cleaning services with their own strengths. MaidPro stands out for its eco-friendly approach, extensive specialty cleaning services, and consistent cleaning teams. Molly Maid, on the other hand, is known for its Neighborly Done Right Promise and flexibility in accommodating scheduling needs. The choice between them depends on individual priorities, such as environmental concerns, specific cleaning requirements, and preferred customer service approach.
| Attribute | MaidPro | Molly Maid |
|---|---|---|
| Service Area Coverage | Over 250 locations, including greater Algonquin area (Barrington, Palatine, Algonquin, Huntley, Gilberts, Lake in the Hills, Crystal Lake, Dundee, Carpentersville, Cary, Hoffman Estates, Inverness) and Baltimore County, MD. | National franchised cleaning service with locally owned franchises across the USA. |
| Cleaning Service Options | House, apartment, and specialty cleaning; Recurring cleans (weekly, biweekly, monthly), deep cleaning, move-in/out cleaning, holiday cleaning, and cleaning for special events; Customized cleaning plans. | Customized cleaning plans (weekly, bi-weekly, one-time, move-in/move-out, special event). Includes sweeping, vacuuming, and dusting. Focuses on heavy cleaning, typically does not handle dishwashing, laundry, or tidying up belongings. |
| Pricing Structure | 3, 5, and 7-hour packages; One-time service: $129-$266; Biweekly (2-3 hours): $50-$70; Varies based on location and needs; Over-the-phone estimates. | Tailored to individual needs, free in-home estimate. Prices vary by location. Factors affecting cost include home size, cleaning frequency, and level of cleaning. Average cleaning session costs approximately $75 to $100 per hour for a team of two cleaners, with a minimum booking of two hours. Standard cleaning visits range from $120 to $300, while deep cleaning can cost $300 to $500 or more. |
| Cleaning Product Type | Top-quality, tested products; Sustainable, eco-friendly products; Washable, color-coded microfiber towels; Some locations use Green Seal-certified products. | Uses its own cleaning supplies, vacuums, and mops. May use eco-friendly and non-toxic products and can adapt to your preferences. Molly Maid UK prioritizes the health of their cleaners and customers by using effective non-toxic, eco-friendly products, refillable bottles, and microfiber cloths to reduce waste. Offers a range of cleaning products, including All-Purpose Surface Cleaner, Antibacterial Surface Cleaner, Kitchen & Bathroom Degreaser, and Limescale Remover. |
| Background Checks and Insurance | PROs are background-checked, bonded, and insured. | Performs thorough background checks on all employees. Professional housecleaners are fully trained and insured. Licensed and insured, covering social security taxes and work-related injuries. Carries liability, auto, and workers' compensation insurance. |
| Customer Service Responsiveness | Email feedback requests after each cleaning; Owner encourages and reads all feedback; Over-the-phone estimates; Local office communication for service visits. | Aims to accommodate scheduling needs and offers flexibility. Encourages open communication and appreciates feedback. Many locations offer stellar service, while others may struggle with consistency. |
| Customization Options | Customized cleaning services tailored to individual needs and budgets; Customers can specify areas to be cleaned; Specialized needs addressed outside standard checklist. | Offers customized cleaning plans tailored to your needs. Accommodates specific requests in your cleaning plan. Provides a personalized quote and forms a customized plan during the initial consultation. |
| Team Size and Consistency | Small teams or the same person to each cleaning. | Typically sends a team of two cleaners. Some customers have noted inconsistency in cleaning crews. Requesting the same team for each visit may be possible. |
| Specialty Cleaning Services | Window cleaning, carpet cleaning, cleaning for seniors, post-renovation cleaning, rental property cleaning, home sale preparation. | Offers deep cleaning services. May offer services like refrigerator and oven cleaning. Some franchises may offer window washing and carpet cleaning. |
| Cancellation Policy | Two business days' notice required; Cancellation with less notice or inability to access home may result in full price charge. | Recommends calling about 72 business hours before your next scheduled service to cancel or reschedule. Giving less than two working days' notice for a cancellation may incur a minimum fee of 50% of the clean price. |
| Online Booking and Payment Options | Mobile-friendly online portal for managing appointments and leaving feedback; Accepts MasterCard, Visa, cash, or check; Credit card required on file. | Offers online booking and easy scheduling. Payment options include cash, check, credit, or debit. |
| Guarantee and Complaint Resolution Process | 24-hour guarantee for re-cleaning if notified within 24 hours; No refunds; Liability limited to ten times the service charge for breakage/loss, notification within 48 hours. | Backs their work with the Neighborly Done Right Promise. If you're not satisfied, notify them by the end of the next business day, and they will return to address the issue at no extra cost. Strives to respond to each customer's needs if an unfortunate event were to take place. |