Cricket Wireless vs. Boost Mobile – Detailed Comparison

Quick Verdict

Cricket Wireless is generally a better option for users who prioritize network coverage and family plan discounts, while Boost Mobile might appeal to those seeking cheaper unlimited plans and free hotspot access. However, potential customers should be aware of the customer service issues reported for both providers before making a decision.

Key Specs – Side-by-Side

MetricCricket WirelessBoost Mobile
Monthly Cost$30/month for 5GB data, $60/month (or $55 with AutoPay) for unlimited GBOffers a $25/month unlimited plan (30GB of high-speed data, then speeds may slow), $30/month plan with 2GB of 4G LTE data., Unlimited GB plan for $50/month., Has multi-month discounts.
Data Allowance5GB to Unlimited GBOffers a $25/month plan for unlimited data., A $30/month plan provides 2GB of 4G LTE data., Unlimited GB plan for $50 per month.
Network CoverageUses AT&T's network, 98% nationwide connectivityUses AT&T, T-Mobile, and Dish networks., 4G coverage is around 27% of the country.
5G AccessNot availableNot available
Hotspot AvailabilitySome plans include 15GB hotspotFree hotspot access on all plans.
International RoamingUnlimited plans include roaming in Canada and Mexico, and international textingOffers international add-ons., Every 28-day Boost Mobile plan includes unlimited standard calls to 20 selected countries, and 300 minutes of standard calls to an additional 30 countries, along with 300 standard texts to any country (Australia).
Customer Service QualityMixed reviews, some highlighting poor customer service and slow dataUser reviews are mixed., Some users report terrible customer service, especially with global roaming charges., Some customers have experienced issues with activation, compatibility, and expired SIM cards.
Device SelectionNot availableNot available
Bring Your Own Phone CompatibilityNot availableNot available
Data SpeedCheaper plans may have speed caps (e.g., 8 Mbps)Generally offers full-speed access until you reach your plan's high-speed data cap., If you exceed 30GB of high-speed data on an unlimited plan, speeds may be reduced.
Taxes and FeesNot availableNot available
Family Plan DiscountsStrong multi-line discounts are available. The Unlimited Core plan can be $100/month for four linesNot available
Unlimited Data OptionsYes, availableOffers a $25/month unlimited plan (30GB of high-speed data, then speeds may slow), Unlimited GB plan for $50/month.
Video Streaming QualityNot availableNot available
Network ReliabilityNot availableNot available
overallNot availableNot available
performanceNot availableNot available

Overall Comparison

  • Cricket Wireless: Offers extensive network coverage using AT&T and multi-line discounts, but customer service issues and data speed caps are concerns.
  • Boost Mobile: Provides cheaper unlimited plans and free hotspot access, but 4G coverage is limited and customer service reviews are mixed.

Pros and Cons

Advantages

  • Cricket Wireless: Extensive network coverage using AT&T
  • Cricket Wireless: Multi-line discounts for families
  • Cricket Wireless: International roaming and texting included in some plans
  • Boost Mobile: Some plans include Tidal streaming music without data charges.
  • Boost Mobile: Offers international add-ons.
  • Boost Mobile: Provides multi-month discounts.
  • Boost Mobile: Full-speed access until you reach your plan's high-speed data cap.
  • Boost Mobile: Includes free hotspot access on all plans (mentioned in data allowance comparison).

Disadvantages

  • Cricket Wireless: Customer service issues reported
  • Cricket Wireless: Data speed caps on cheaper plans
  • Cricket Wireless: Data speeds can be slowed down during peak times
  • Boost Mobile: 4G coverage is about 27% of the country.
  • Boost Mobile: User reviews are mixed.
  • Boost Mobile: Some plans may slow down speeds after 30GB of high-speed data usage.
  • Boost Mobile: Customer service can be problematic for some users.

User Experiences and Feedback

Overall User Sentiment

Cricket Wireless is generally a better option for users who prioritize network coverage and family plan discounts, while Boost Mobile might appeal to those seeking cheaper unlimited plans and free hotspot access. However, potential customers should be aware of the customer service issues reported for both providers before making a decision.

What Users Love

  • Cricket Wireless: Some customers praise their kind and professional customer service
  • Boost Mobile: Great service reported by some users.
  • Boost Mobile: Good coverage, even when traveling, reported by some users.
  • Boost Mobile: Dependable service reported by some users.

Common Complaints

  • Cricket Wireless: Many reviews mention dissatisfaction with customer service
  • Cricket Wireless: Some dislike that current customers don't get as good deals on devices as new customers
  • Cricket Wireless: Some highlighting poor customer service and slow data
  • Boost Mobile: Terrible customer service, especially with global roaming charges, reported by some users.
  • Boost Mobile: Issues with activation, compatibility, and expired SIM cards experienced by some customers.

Value Perception

  • Cricket Wireless: Multi-line discounts can save money for families
  • Boost Mobile: Excellent benefits in areas which will actually be important to the average Aussie punter (Australia).

User Recommendations