Quick Verdict
Both Zipcar and Free2move offer valuable car-sharing services, but they cater to different needs and preferences. Zipcar is a solid option for those who value dedicated parking and a straightforward pricing structure, while Free2move is better suited for those who need access to a wide range of vehicles in numerous locations and are comfortable with potential dynamic pricing.
- Both Zipcar and Free2move offer car-sharing services with varying membership fees and rental rates.
- Zipcar focuses on urban areas and college campuses in specific countries, while Free2move boasts a wider geographic coverage.
- Zipcar includes fuel and secondary insurance in its rentals, while Free2move includes full insurance coverage.
- Zipcar provides dedicated parking spots, while Free2move offers free parking in designated 'Home Areas'.
Key features – Side-by-Side
| Attribute | Zipcar | Free2move |
|---|
| Membership fees | Application Fee: $25 (one-time, non-refundable), Monthly Plan: Around $9 per month, Annual Plan: Around $90 per year | Offers options with no monthly fees; 'Free2move Pass' subscription available for up to 50% off minute rate. |
| Hourly rental rates | Starting from
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Overall Comparison
Zipcar: Nearly 10,000 vehicles, operates in 500+ cities. Free2move: Over 400,000 vehicles, operates in 170+ countries.
Pros and Cons
Zipcar
Pros:
- Cars can be booked instantly via the Zipcar app.
- Fuel is included with every trip.
- Dedicated parking spot is included.
- Ideal for occasional drivers and short trips.
Cons:
- Common fees include late returns, low gas, and mileage overage.
- Zipcar insurance is meant to provide secondary protection, so your existing coverage would be exhausted first.
Free2move
Pros:
- Large network of vehicles
- Wide geographic coverage
- Convenient booking and pickup process
- Fuel costs covered
- Insurance included
- Free parking in designated areas
Cons:
- Reports of unclean vehicles
- Negative customer service experiences
- Potential for hidden fees
- App reliability issues reported
User Experiences and Feedback
Zipcar
What Users Love- Users can easily check vehicle availability in their area using the Zipcar app or website.
- The Zipcar app allows users to find, reserve, lock, and unlock cars.
Common Complaints- No major complaints reported.
Value Perception- No value feedback reported.
User Recommendations- It's pretty rare that you can't find any car in your neighborhood.
- Zipcar's cost structure is ideal for occasional drivers and short trips.
Free2move
Common Complaints- Some users have reported issues with cleanliness, including stains, trash, and odors.
- Many users have reported negative experiences with customer support.
- Some users have reported 'deceptive pricing' with dynamic pricing that isn't clearly highlighted.
- Some users have reported issues with the app, including problems with unlocking cars.
Value Perception- No value feedback reported.