Kyte offers the convenience of doorstep delivery and newer vehicles, but users should be aware of mileage limits, deposits, and potential fees. Maven (Revived) provided a user-friendly app and transparent pricing, but had some issues with vehicle maintenance and cleanliness. The best choice depends on individual priorities and needs.
| Attribute | Maven (Revived) | Kyte |
|---|---|---|
| Vehicle availability and variety | Offered a variety of GM vehicles, including sedans, SUVs, and electric cars at its peak. | Offers Economy, SUV, and Sedan categories. Includes all-wheel-drive SUVs, 7-passenger SUVs, and compact luxury SUVs. Vehicle availability varies by location. Sources vehicles from professional fleet suppliers. Expanding subscription fleet to include Nissan Sentra, Toyota Camry, and Dodge Durango. |
| Pricing structure (hourly, daily, weekly) | Offered hourly and daily rentals. | Pricing based on car type, rental length, and location. Offers competitive daily rates and discounts for longer rentals. Two fee structures: Pay per Trade or Monthly Subscription Fee. Requires a temporary deposit of $300 on credit card or $500 for debit cards. Additional fees for drop-off/pick-up ($16 each way). Refuels car at local market rates. |
| Insurance coverage included | Insurance was included in the rental price; state-minimum insurance coverage. | Offers liability insurance and damage protection. Requires liability coverage (around $14 per day if not using own insurance). Provides minimum state-required liability insurance. |
| Geographic service area | Available in several major cities, including Ann Arbor, Baltimore, Boston, Chicago, Detroit, Denver, Los Angeles, New York, Orlando, San Francisco, and Washington D.C. | Available in Atlanta, Boston, Brooklyn, Chicago, Denver, Jersey City, Los Angeles, New York City, Philadelphia, San Francisco, Seattle, Washington, DC. Expanding to more US and international metro areas in 2025. Cars only for use in the US. |
| Vehicle condition and maintenance | Some users reported maintenance issues and a lack of vehicle variety in certain areas. | Vehicles sourced from professional fleet suppliers and maintained by Kyte. Cars are relatively new and sanitized before delivery. |
| Ease of booking and pickup/drop-off process | Had a user-friendly app for booking and remote access to vehicles. | Focuses on doorstep car delivery. Driver delivers car to designated location within a 30-minute window. App's live map tracks delivery in real-time. SMS updates provided. Easy method to update times through the app up to two hours before. Can extend or shorten rental through the app. |
| Customer support responsiveness | Customer service experiences varied, with some users reporting positive experiences and others reporting issues. | Reachable via in-app chat quickly, also by phone. Response times usually less than 30 seconds. Email: help@kyteapp.com |
| Fuel/charging policy | A gas card was typically provided in the vehicle, and drivers were responsible for returning the car with the same fuel level. | Doesn't require full tank return. Kyte refuels and bills at local market cost. All cars take regular unleaded gasoline. |
| Mileage limits and associated fees | Had a daily mileage limit of 180 miles, with additional miles costing $0.42 each. | Mileage limits of 300 miles per day, $0.45 per mile extra. Unlimited mileage available for $15 per day. Mileage is cumulative. |
| Membership fees or requirements | Did not require a monthly subscription. | Requires account verification (driver's license, driving record, valid card, no bankruptcies). Minimum age 21 in most states. Additional drivers are free. |
| Cancellation policy | Canceling reservations within 24 hours of pick-up resulted in a charge for the full amount of the reservation. | Full refund 48 hours prior. Kyte credit within 48 hours. $25 fee within 24 hours. No-show incurs rescheduling fee and refund in Kyte credits. |
| Cleanliness of vehicles | Some users reported issues with dirty or smoky-smelling cars. | Cars are relatively new and sanitized before delivery. |
| Price | Not available | Competitive daily rates, discounts for longer rentals |
| Ratings | Not available | Not available |