Maven (Revived) provided a user-friendly car-sharing experience that is no longer available. Hertz Car Share offers a broader range of services and global presence but has received mixed reviews regarding customer service and unexpected charges. Choosing between the two is impossible as Maven is discontinued; however, if it were still available, the choice would depend on the user's needs: short trips with transparent pricing (Maven) versus longer rentals with global availability (Hertz).
| Attribute | Maven (Revived) | Hertz Car Share |
|---|---|---|
| Name | Maven (Revived) | Hertz Car Share |
| Vehicle Availability and Accessibility | Cars located in parking lots and garages, accessible via the Maven app for reservation, unlocking, and starting. | Vehicles for immediate use in urban locations via a mobile app; accessible parking at corporate locations; some locations offer pick-up and drop-off services; some airport locations have the Hertz Easy Access Bus. |
| Pricing Structure | Hourly and daily rates, varying by location and vehicle type. Gas and insurance included. No membership fees, but per-mile fees applied over mileage limits (e.g., 180 miles in 24 hours). | Weekly rentals for Uber drivers start from $240 per week, excluding taxes and fees; fuel is charged on a per-mile basis. |
| Insurance Coverage Included | Included up to state-minimum levels, with drivers responsible for a deductible. Coverage void if accidents resulted from reckless driving. | Offers Personal Accident Insurance (PAI) and Liability Insurance Supplement (LIS); Loss Damage Waiver (LDW) is available. |
| Geographic Service Area | Select cities in the United States, Canada, and Australia, including Ann Arbor, Detroit, Los Angeles, San Francisco, and Toronto. | Operates in over 160 countries with thousands of locations in major airports, cities, and neighborhoods worldwide. |
| Vehicle Types Offered | GM vehicles, including Chevrolet Spark, Sonic, Cruze, Volt, Buick Regal, Cadillac ATS, Chevrolet Impala, Malibu, Cadillac Escalade, Chevrolet Equinox, Tahoe, Trax, and Chevy Bolt EV. | Diverse fleet including compact cars, sedans, SUVs, trucks, vans, electric vehicles and luxury models; specialty cars and collections like the Adrenaline Collection and Green Traveler Collection. |
| Membership Fees and Requirements | No membership or application fees; required a valid, verified driver's license. | Hertz 24/7 has a membership fee that renews automatically; generally need to be 21 years or older with a valid driver's license. |
| Fuel/Charging Policy | Fuel card provided; users asked to return cars with at least one-quarter tank of fuel. Electric cars required comparable charge levels upon return. | Varies depending on rental duration; for EVs, you can prepay for a full charge, use the EV Service Charge, or recharge yourself. |
| Maintenance and Cleanliness of Vehicles | Some reviews noted cleanliness and maintenance issues. Maven claimed frequent fleet replacement. | Hertz has a "Clean & Safe" program with a checklist; Hertz Certified vehicles undergo a 115-point inspection. |
| Ease of Booking and Pick-Up/Drop-Off Process | Booking via the Maven app, which also controlled door locking/unlocking and engine start. Cars had to be returned to the original pick-up location. | Quick, app-based booking process; online check-in at many airports; after-hours pick-up/drop-off at some locations. |
| Customer Support Responsiveness | Mixed experiences reported, from helpful to slow responses. | Claims to answer most customer queries within two minutes via live chat; has an executive customer service department. |
| Cancellation Policy | Cancellation within 24 hours of pick-up could result in a charge for the full amount. | For "Pay Later" rates, cancellation is free before pick-up; for "Prepaid" rates, cancellation is free within 24 hours of booking; cancellation fees may apply. |
| Technology Integration | App features for booking, remote start, locking/unlocking, and locating vehicles. Keyless entry via smartphone app. Vehicles equipped with OnStar, 4G LTE Wi-Fi, Apple CarPlay, and Android Auto. | Available through mobile apps with 24/7 access and self-service options; provides a mobile app for booking and managing rentals; keyless entry is available. |
| Pros | Transparent pricing, Competitive rates, especially for short trips, Convenient fuel/charging policy with provided gas card, Easy booking through the user-friendly app, Variety of vehicle types to suit different needs, Keyless entry via smartphone app, Inclusion of OnStar, 4G LTE Wi-Fi, Apple CarPlay, and Android Auto. | Convenient urban locations, App-based booking, Diverse fleet of vehicles, Various insurance options, Global service area, Online check-in, After-hours pick-up/drop-off at some locations, Keyless entry, Clean & Safe program |
| Cons | Vehicle cleanliness and maintenance were inconsistent, Mixed experiences with customer support responsiveness, Cancellation within 24 hours of pick-up could result in a charge for the full reservation amount, Insurance coverage only up to state-minimum levels, with drivers responsible for a deductible, Car-sharing service is discontinued in 2020. | Difficulty getting reserved car type, Unexpected charges and deposit holds, Rates can be higher than budget rentals, Poor customer service experiences reported, Cancellation fees may apply, Reports of issues with car cleanliness and maintenance |
| Price | Not available | Not available |
| Ratings | Not available | Not available |