National Car Rental stands out for its exceptional customer service and efficient pick-up process, making it a strong choice for travelers prioritizing convenience and a seamless experience. Enterprise Rent-A-Car, with its wider variety of vehicles and guaranteed rates for account holders, appeals to those seeking specific vehicle types and cost certainty. Both companies offer reliable services with thorough cleaning and maintenance practices.
| Attribute | National Car Rental | Enterprise |
|---|---|---|
| Rental Car Variety | Economy cars to SUVs, luxury options, compact, mid-size, and full-size cars, minivans, 12-passenger vans, fuel-efficient car fleets. | — |
| Price Transparency | Transparent with upfront pricing. | — |
| Pick-up Process Efficiency | Emerald Club allows bypassing lines; Emerald Checkout via National app. | — |
| Drop-off Process Efficiency | Drop & Go service with email receipt. | — |
| Customer Service Responsiveness | Quality customer service, friendly and helpful staff, responsiveness to billing issues. | — |
| Vehicle Cleanliness | Complete Clean Pledge with thorough cleaning and sanitization. | — |
| Vehicle Maintenance | High-quality standards, visual inspections before each rental. | — |
| Loyalty Program Benefits | Emerald Club - expedited service, car upgrades, Emerald Aisle access, credits towards free rental days, faster checkouts. | — |
| Geographic Coverage | Over 1,500 locations worldwide. | — |
| Insurance Options | Damage Waiver (DW), Personal Effects Coverage (PEC), Supplemental Liability Insurance (SLI), Roadside Assistance Protection (RAP). | — |
| Additional Driver Fees | ~$12 per day (range $12-$25), may be waived for spouses/domestic partners/family/business associates. | — |
| Cancellation Policy | Flexible, generally free unless prepaid. Prepaid reservations may incur a cancellation fee of $50 (if canceled at least 24 hours in advance), or $100 (if canceled less than 24 hours before pickup). | — |
| Value Rating | 4/5 | — |
| Pickup Experience Rating | 5/5 | — |
| Customer Service Rating | 5/5 | — |