Hertz is a better choice for renters who value a standardized experience, global availability, and established cleaning protocols. Turo is better for renters looking for a wider variety of vehicles and potentially more flexible pickup and drop-off options, but with more variability in vehicle condition and customer service.
Attribute | Hertz | Turo |
---|---|---|
Rental Price | Weekly rentals can start as low as $240 per week, excluding taxes and fees. Prices vary depending on location, vehicle type, and booking time. "Pay Now" options typically offer lower rates but may have stricter cancellation policies compared to "Pay Later" options. | Ranges widely, can be budget-friendly but may not always be the cheapest. Trip fees can range from 2.5% to over 100% of the trip price. |
Vehicle Selection | Hertz offers a diverse fleet, ranging from compact cars to luxury vehicles, SUVs, and EVs. Vehicle selection varies based on location. | Wide variety of vehicles, from economy cars to luxury and specialty vehicles. Over 1,600 makes and models. |
Insurance Options | Hertz offers various insurance options, including Loss Damage Waiver (LDW), Liability Insurance Supplement (LIS), and Personal Accident Insurance (PAI) with Personal Effects Coverage (PEC). LDW waives financial responsibility for damage unless it results from prohibited use. LIS provides liability protection for third-party bodily injury and property damage claims. PAI covers medical expenses for the renter and passengers. | Optional protection plans at an additional cost, with varying levels of coverage. Personal or credit card insurance may not apply. |
Customer Service Quality | Customer service quality varies, with some customers reporting excellent experiences and others reporting issues such as long wait times and difficulty resolving disputes. Hertz has received recognition for customer satisfaction, including being ranked No. 1 in the J.D. Power North America Rental Car Satisfaction Study for two consecutive years. | Experiences vary, with some users reporting excellent service and others reporting issues with responsiveness. |
Pickup and Drop-off Convenience | Hertz has thousands of locations in major airports, cities, and neighborhoods globally. Hertz Gold Plus Rewards program offers faster pickup and exclusive member benefits. Many locations offer after-hours drop-off services. | Various options, including delivery to airports, train stations, hotels, and custom locations. Some hosts offer remote handoffs. Turo Go enables 24/7 pickup and drop-off. |
Vehicle Cleanliness | Hertz has implemented enhanced cleaning protocols, including the "Hertz Gold Standard Clean," which involves a 15-point cleaning and sanitization process. The "Hertz Gold Standard Clean" includes disinfecting all contact surfaces with an EPA-approved disinfectant. | Varies depending on the car owner. |
Mileage Policy | Unlimited miles are included in some rentals, such as those for Uber drivers. | Mileage limits with options for daily, weekly, monthly, and unlimited distances. Hosts can set their own limits and charge for extra miles driven. |
Cancellation Policy | Cancellation policies vary depending on the rate type. "Pay Later" rates typically allow free cancellation before pickup. "Pay Now" rates may have cancellation fees. Cancelling a "Pay Now" booking at least 24 hours in advance incurs a $100 fee, which doubles to $200 if cancelled less than 24 hours in advance. Refunds for points redemptions are generally returned to the member's account if cancelled before the scheduled pickup. | Guests can cancel for free up to 24 hours before the trip starts. If booking is within 24 hours of the start time, there is a one-hour window to cancel for free. Cancellation fees apply outside the free window. |
Geographic Availability | Hertz operates in over 160 countries. | United States, Australia, Canada, France, and the United Kingdom. |
Loyalty Programs | Hertz Gold Plus Rewards offers benefits like faster pickup and exclusive member benefits. | Loyalty program for US guests, rewarding frequent travelers with a bonus day after booking 10 travel days within 180 days. |
Additional Fees | Additional fees may include those for additional drivers, airport concessions, customer facilities, and vehicle licensing. Late return fees apply if the vehicle is returned more than 29 minutes late. Other potential fees include those for fuel and service if the car is not returned with a full tank. | Trip fees, young driver fees, airport fees, pickup/return fees, and cleaning fees may apply. |
Vehicle Age and Condition | Hertz has a "Certified Clean & Safe" program with a 35-point checklist to verify vehicle maintenance and cleanliness. Some reviews suggest that vehicle condition can vary. | Vehicles can't be more than 12 years old, must have less than 130,000 miles, and must have a clean title. |