Car rental companies: Enterprise vs. National Car Rental
Quick Verdict
National Car Rental is better for loyalty members seeking transparency and efficiency, while Enterprise offers a larger network and potentially lower prices.
- National Car Rental has better fee transparency and expedited services for loyalty members.
- Enterprise has a larger network of locations and competitive pricing.
- Both offer a wide selection of vehicles and loyalty programs.
Key features – Side-by-Side
| Attribute | Enterprise | National Car Rental |
|---|---|---|
| Rental car selection/variety | Wide selection including economy cars, full-size sedans, luxury models, SUVs, trucks, minivans, vans, convertibles, and sports cars. Availability varies by location. | Wide selection of vehicles, including cars (economy, compact, full-size, luxury, convertibles, sports cars), SUVs, vans, and trucks. Exotic car rentals are available at some locations. |
| Price and value for money | Competitive pricing. Discounts for AAA members and weekend rentals may be available. Prices vary depending on rental duration, vehicle type, and location. | Average daily cost for a rental car was $132.37. Considered the second most expensive option, but ranks high on transparency, customer satisfaction, and low fees. |
| Customer service and support | Exceptional customer service is the aim. Contact via phone for reservations, customer service, and roadside assistance. Some reviews mention helpful and knowledgeable staff. | Customer service via phone and chat. US: 844-393-9989 (customer service), 800-367-6767 (roadside assistance). Available 24/7. |
| Loyalty program benefits | Enterprise Plus loyalty program offers points for qualifying rentals, redeemable for free rental days. Elite status tiers (Silver, Gold, Platinum) provide bonus points and upgrades. | Emerald Club benefits include bypassing the counter, choosing your own car, earning rewards towards free rental days, expedited service, car upgrades, and no second driver fees. |
| Extra fees and charges transparency | Lack of pricing transparency and unexpected fees can be a drawback. Additional fees for gas, extra services, or late returns can increase the final bill. A deposit is usually required, and the amount may not always be disclosed upfront. | Charges the least amount of fees in proportion to the total checkout price. Ranked high on transparency. |
Overall Comparison
Selection: Both Wide; Price: Enterprise Competitive, National $132.37; Transparency: National wins; Locations: Enterprise wins
Pros and Cons
Enterprise
Pros:
- Wide selection of vehicles
- Generally competitive pricing
- Large network of locations
- Loyalty program with benefits
- Complete Clean Pledge
Cons:
- Potential for long wait times at pickup
- Lack of pricing transparency
- Unexpected extra fees
- Customer service inconsistencies
- Strict policies on late returns and damages
National Car Rental
Pros:
- Wide selection of vehicles
- Expedited services for loyalty members
- Thorough cleaning practices
- 24/7 customer service
- Low extra fees
- Drop & Go service for Emerald Club members
Cons:
- Second most expensive option
- Unclear rental agreement for some customers
- Difficulty reaching management for quick solutions
User Experiences and Feedback
Enterprise
What Users Love
- Helpful and knowledgeable staff (in some cases)
- Smooth pickup process (in some cases)
- Clean and well-maintained vehicles (generally)
Common Complaints
- Long wait times at airport locations
- Unexpected fees and charges
- Unhelpful or uncaring staff (in some cases)
- Dirty cars or unpleasant odors (in some cases)
Value Perception
- Competitive pricing (generally)
- Discounts for AAA members and weekend rentals may be available
User Recommendations
- Some reviews mention helpful and knowledgeable staff.
- Some reviews mention smooth pickup processes and friendly customer service.
- Lack of pricing transparency is a recurring concern.
- Unexpected fees and charges can significantly increase the final bill.
National Car Rental
What Users Love
- Vehicles are clean and in great condition
- Efficient pickup process for Emerald Club members
- Helpful and professional staff
- Smooth drop-off process for Emerald Club members
Common Complaints
- Unexpected fees or charges not clearly communicated
- Unclear policies and fees in the rental agreement
- Difficulty reaching National Car Rental's management for quick solutions
Value Perception
- No value feedback reported.
User Recommendations
- Many reviewers report that National's vehicles are clean and in great condition.
- Emerald Club members can bypass the counter and choose their car, making the pickup process efficient.
- Staff are often described as helpful, professional, and attentive.
- Emerald Club members can use Drop & Go℠ for a smooth drop-off process.