Avis is a better choice for renters who prioritize reliability, standardized service, and broad geographic availability. Turo is more suitable for those seeking unique vehicle options, flexible pickup/drop-off, and potentially lower base prices, but renters should carefully consider additional fees and potential variability in vehicle condition and customer service.
| Attribute | Avis | Turo |
|---|---|---|
| Rental Price | Calculated based on rental length and kilometers driven. Includes third-party liability, vehicle options, and maintenance. Varies by vehicle category. Offers local, van rental, holiday, and corporate rates. 'Pay Now' options may result in full charge if not canceled before pickup. 'Pay at location' prices may apply to extra days. One-way rentals may have varying prices. | Varies widely depending on vehicle, location, and time of year; can be competitive but additional fees can significantly increase the total cost. Trip fees range from 2.5% to over 100% (minimum $15). |
| Vehicle Selection | Variety of vehicles from compact cars to SUVs, including economy, mid-size, standard, full-size, and luxury options. Availability may vary by location. Ability to select the exact rental vehicle via its mobile app. | Wide variety, including economy, luxury, EVs, and unique specialty vehicles. Over 1,600 makes and models available. |
| Customer Service Rating | Mixed reviews, with some indicating poor experiences ('appalling,' 'rushed,' 'rude'). Some reviews indicate high responsiveness and commitment to customer satisfaction. | Experiences can vary; offers 24/7 support and roadside assistance. |
| Pickup/Drop-off Convenience | Over 5,760 locations in over 165 countries, including airports, downtown areas, railway stations, and hotels. Some locations offer free local pickup and delivery within 5 miles (24 hours' notice required). Offers convenient one-way rentals. Curbside delivery service available at some airport locations for an additional fee. | Flexible options; many hosts offer delivery to airports, hotels, or homes. Some rentals available 24/7 via Turo Go. |
| Vehicle Cleanliness | Aims to provide clean vehicles, free of bugs, water spots, and grime, with a priority on interior cleanliness. Detailed QA inspection process for cleanliness. | Can vary since renting from individuals. |
| Mileage Policy | Most rentals come with unlimited mileage. Confirm mileage details during reservation. | Many rentals have a mileage cap; fees for exceeding it. Unlimited mileage sometimes offered as an extra. |
| Insurance Options | Loss Damage Waiver (LDW), Personal Accident Insurance (PAI), Additional Liability Insurance (ALI), and Emergency Roadside Assistance. Costs vary depending on coverage type, rental location, and rental period. | Multiple protection plans with varying coverage levels. Can decline if personal insurance extends to peer-to-peer rentals. Plans provided by Travelers; up to $750,000 in third-party liability insurance. |
| Cancellation Policy | Varies depending on reservation type. A $50 processing fee may apply if canceling a prepaid reservation 24 hours before pickup. A $150 fee may apply if canceling within 24 hours of the scheduled pickup time. Non-cancellation fee may apply if you do not cancel before the pickup time and fail to pick up the vehicle. | Generous policy; cancel free up to 24 hours before the trip. If booking within 24 hours, one hour to cancel for free. Partial refund for cancellations within 24 hours of start time. |
| Geographic Availability | Operates in approximately 170 countries, with locations in major cities and airports. | United States, Australia, France, the United Kingdom, and Canada (certain provinces and territories). |
| Vehicle Age/Condition | Cars undergo routine scheduled maintenance and factory-recommended preventative maintenance. Aims to offer the latest and most modern car models in excellent condition. | Vehicles no more than 12 years old and less than 130,000 miles. Exceptions for classic/specialty vehicles. Must have a clean title. |
| Loyalty Program Benefits | Avis Preferred program allows bypassing the rental car counter and may offer discounts on future hires. | Rewards US guests for frequent travel; loyalty bonus day for every 10 travel days within 180 days. |
| Additional Fees | Additional Driver Fee, Late Return Fee, Airport Surcharges, Refueling Service Fee, One-Way Fee. | Trip fee (2.5% to over 100%, $15 minimum), young driver fee, airport fee, improper return fee ($50 plus 3% Turo admin fee). |