JPMorgan Chase appears to offer a slightly better overall customer experience based on satisfaction ratings and mobile app ranking. However, Wells Fargo has a larger branch network and offers 24/7 customer service, which may be preferable for some customers. Both banks provide a comprehensive suite of financial services.
| Attribute | Wells Fargo | JPMorgan Chase |
|---|---|---|
| Interest Rates on Savings Accounts | Generally low; standard rates around 0.01% APY. Platinum Savings offers slightly higher rates for those linked to certain checking accounts. High balances (at least $100,000) needed for yields higher than the national average. | Vary; contact Matrix Client Services at 877-610-3822 or visit broadridge.com/resource/matrix-trust-company for current and historical rate information. |
| Checking Account Fees | Details not found in provided context, but mentioned that checking account fees can be higher compared to other institutions. | Most Chase checking accounts have monthly fees that can often be waived. Total Checking: $12 monthly fee (increasing to $15 on 08/24/2025), waivable with $1,500 minimum daily balance, $500 in monthly direct deposits, or $5,000 average beginning day balance. Secure Checking: $4.95 monthly fee, waivable with $250 in monthly electronic deposits. Overdraft fees: $34 per item (max 3/day), no fee if overdrawn by $50 or less at end of day. Other fees: Domestic outgoing wire transfer: $35 ($25 online), Incoming wire transfer: $15 (waived online/app/Chase banker), Stop payment: $30, Cashier's check: $10, Money order: $5. |
| ATM Network Size and Accessibility | Large ATM network with approximately 13,000 ATMs. ATMs have voice instructions and are ADA compliant. Accessible via contactless card or digital wallet. | Over 15,000 ATMs in 40+ states and Washington, D.C. Services include cash withdrawals, balance inquiries, transfers, deposits, credit card payments, and cardless withdrawals. Prominent in Northeast, West Coast, Texas, and Florida. Out-of-network ATM fees: $3 (U.S.), $5 (outside U.S.). Chase Premier Plus Checking waives four out-of-network ATM fees per month; Chase Sapphire Checking reimburses all ATM fees. |
| Mobile Banking App Rating (iOS and Android) | iOS: 4.9 out of 5 stars based on 9.9 million ratings on the App Store. Android: Favorable reviews on Google Play. | Chase Mobile app: 4.8 rating with 7.9 million ratings on the App Store. Ranks #1 among major banks with mobile apps. Features: Touch ID and Face ID for secure login, send/receive money with Zelle , deposit checks, monitor credit scores, budget, and track spending. |
| Customer Service Responsiveness and Helpfulness | Mixed reviews; some customers report positive experiences with knowledgeable representatives, while others mention issues with service delays. Improved call center satisfaction. 24/7 phone support for general inquiries. | Customer Service score of 4 out of 5 stars. |
| Loan Options and Interest Rates (Mortgages, Auto Loans, Personal Loans) | Offers mortgages, auto loans, and personal loans. Interest rates vary depending on the loan type, credit score, and loan term. As of early 2025, the average interest rate for auto loans was 5.33%. Personal loan APRs can be as low as 6.74% with a relationship discount. | Offers loans for home purchases and refinancing. |
| Credit Card Options and Rewards Programs | Offers various credit card options with rewards programs. Wells Fargo Rewards program allows earning points or cash back on eligible purchases. Popular cards include Wells Fargo Active Cash Card and Wells Fargo Autograph Card. | Offers a variety of credit cards with different rewards programs. Chase Freedom Unlimited : unlimited 1.5% cash back on all purchases. Chase Sapphire Preferred : 3x points on dining, 2x on travel. Chase Sapphire Reserve : 8x points on Chase Travel purchases, 4x points on flights/hotels booked directly. Chase Freedom Rise : best for newcomers to credit & students. |
| Online Banking Features and User Experience | First major bank to offer online banking. Platforms are generally well-regarded for user-friendliness and functionality. Allows managing accounts, depositing checks, paying bills, and transferring funds online. | Integrated with mobile app. Allows customers to manage accounts, transfer money, pay bills, and access financial planning tools. Invested in improving digital banking experience. |
| Branch Locations and Hours | Large network of branches, with 4,177 locations. Branch hours vary by location. | Significant branch presence, including reopened First Republic Bank offices. Committed to opening 500+ new branches in the next three years. Branch hours vary by location. |
| Financial Planning Services | Wells Fargo Advisors provides financial advisory services, including investment management and retirement planning. Offers personalized financial guidance and customized investment strategies. | J.P. Morgan Wealth Management offers financial planning services with advisors. Personalized financial strategy and investment portfolio built around individual goals. J.P. Morgan Personal Advisors: minimum $25,000 to invest. J.P. Morgan Private Client Advisor: one-on-one advice, recommended minimum $100,000 in investable assets. |
| FDIC Insurance Coverage | Standard FDIC insurance coverage is $250,000 per depositor, per insured financial institution, for each account ownership category. Expanded Bank Deposit Sweep programs can provide coverage up to $1,250,000 for individual accounts and $2,500,000 for joint accounts. | Deposits insured by the FDIC up to $250,000 per depositor (principal and accrued interest). |
| Customer Satisfaction Ratings | Customer satisfaction scores are below average. In 2024, they scored 77 among national banks, ranking last among other institutions. However, they have shown improvement in call center satisfaction. | High customer satisfaction scores in various surveys. Four in 5 primary bank customers would recommend Chase. Net Promoter Score (NPS) is 31, with 57% Promoters. |