JPMorgan Chase excels in customer satisfaction and mobile banking experience, making it a strong choice for users prioritizing digital convenience and service quality. Wells Fargo offers a broader range of loan options, including personal loans, and detailed credit card rewards, making it suitable for those seeking diverse financial products and rewards. Both have extensive branch networks, but JPMorgan Chase's ATM network is larger.
| Attribute | JPMorgan Chase | Wells Fargo |
|---|---|---|
| Interest Rates on Savings Accounts | Interest rates on savings accounts tend to be low. | Way2Save Savings: 0.01% interest rate, 0.01% APY. Platinum Savings: tiered rates up to 2.51% APY for balances over $1,000,000. Generally low compared to online banks. |
| Mortgage Rates | 30-year fixed-rate: 6.625%, 15-year fixed-rate: 5.750%. Offers fixed-rate, adjustable-rate, jumbo, FHA, and VA mortgages. | 30-Year Fixed-Rate: 6.750%, 15-Year Fixed-Rate: 5.750% (as of May 7, 2025). Rates depend on credit history, loan type, and down payment. |
| Checking Account Fees | Chase Total Checking: $12 monthly fee (increasing to $15 on August 24, 2025). | Everyday Checking: $10 monthly fee (waivable). Clear Access Banking: $5 monthly fee (waivable). Prime Checking: $25 monthly fee (waivable). Premier Checking: $35 monthly fee (waivable). Overdraft Fees: $35. |
| ATM Network Size | Over 15,000 ATMs in over 40 states and Washington, D.C. | Over 11,000 ATMs. Fees are charged for using out-of-network ATMs. |
| Mobile Banking App Rating | 4.8 rating with 8.1 million ratings in the App Store. #1 in J.D. Power Wealth Management Mobile App Satisfaction Study in 2020. | Favorable reviews on Google Play and in Apple's App Store. Allows customers to manage accounts, deposit checks remotely, pay bills, and send money through Zelle. |
| Customer Service Quality | Ranked No. 1 in customer satisfaction in a 2018 J.D. Power study. In 2024, reported record customer satisfaction across branch, digital, and phone channels. | Below-average customer satisfaction scores in recent studies, but recent customer feedback shows an increase in satisfaction. |
| Loan Options | Home loans, auto loans, and credit cards. Chase Pay Over Time and My Chase Loan. No personal loans. | Personal Loans ($3,000 to $100,000), Student Loans, Auto Loans, Business Loans, Home Loans. |
| Credit Card Rewards Programs | Not explicitly detailed, but known for a variety of credit card rewards programs. | Wells Fargo Rewards (redeemable for cash back, gift cards, or travel), Active Cash Card (unlimited 2% cash rewards), Autograph Card (3 points per $1 on restaurants, travel, gas stations, etc.). |
| Branch Locations | More than 4,700 branches in 48 states and the District of Columbia. | Over 4,000 domestic banking locations. |
| Online Banking Features | Manage accounts, view statements, monitor activity, pay bills, and transfer funds. | Bill pay, transfers, and account management. |
| Financial Planning Services | Details on specific fees weren't available. | Wells Fargo Advisors provides financial advisory services, investments, and brokerage services. |
| Small Business Banking Services | Offers a range of services for small businesses, including checking, savings, loans, credit cards, and payment solutions. | Business checking accounts, business loans, and merchant services. Offers resources and guidance to help small businesses succeed. |