Apartment complexes: Greystar (Nationwide Apartment Management) vs. SmartRent (Apartment Smart Home Technology)
Quick Verdict
Greystar utilizes SmartRent to provide smart home features within its properties, while SmartRent offers a broader platform for property management integration and resident customization.
- Greystar leverages SmartRent for smart home integration within its managed properties.
- SmartRent provides a comprehensive smart home technology platform with extensive integration capabilities.
- Both emphasize data privacy with encryption and data deletion policies.
- Costs for smart home technology may be passed on to residents by properties using SmartRent.
Key features – Side-by-Side
| Attribute | Greystar (Nationwide Apartment Management) | SmartRent (Apartment Smart Home Technology) |
|---|---|---|
| Property Management Portfolio Size | Manages over 1,000,000 units in the United States, including nearly 3,000 apartment communities. | Works with 15 of the top 20 multifamily operators. |
| Smart Home Integration Capabilities | Partners with SmartRent, offering residents control over smart locks, thermostats, and lighting via an app. | Integrates with property management software, CRMs, and voice assistants. Integrates with Yardi, RealPage, Entrata, and ResMan. Connects with smart devices from top manufacturers. |
| Resident Portal Features | Residents can track maintenance requests, make rental payments, and find community contact information. | Remote control of smart devices (locks, thermostats, lights). Energy-saving thermostat schedules. Custom scenes and device automations. Guest access codes. Service request submissions. Community broadcasts. Troubleshooting and 24/7 support. Customizable dashboard. |
| Data Privacy Policies | Greystar has a Global Privacy Statement. SmartRent encrypts data and deletes device activity data after 30 days. | Uses personal information to power devices and provide services. Device-activity data is encrypted and deleted after 30 days. Full deletion of device-activity data occurs upon move out. Does not sell personal information. |
| Maintenance and Support Services | Residents can submit maintenance requests through an online portal or mobile app. SmartRent offers 24/7 resident support for troubleshooting via email (support@smartrent.com) or phone (844-479-1555). | In-app troubleshooting and 24/7 support are available. Contact support at support@smartrent.com or (844) 479-1555. |
| Cost and Pricing Structure | Some properties pass smart home technology costs to residents, with monthly fees varying by location. For instance, UDR charges residents a monthly fee of $20 to $25 for SmartRent services. | Properties often pass a portion of the smart home technology costs to residents. Monthly fees can range from $20 to $50, but can vary by location. Hardware costs per unit (smart locks, sensors, etc.) can range from $900 to $1,000. |
Overall Comparison
Greystar: Large portfolio, SmartRent integration; SmartRent: Extensive integration, scalable platform
Pros and Cons
Greystar (Nationwide Apartment Management)
Pros:
- Extensive property management portfolio.
- Smart home integration with customizable options.
- Resident portal for easy management of requests and payments.
- Focus on energy efficiency and sustainability.
- 24/7 resident support for SmartRent troubleshooting.
Cons:
- Smart home technology costs may be passed on to residents.
- Potential for additional monthly fees for SmartRent services.
SmartRent (Apartment Smart Home Technology)
Pros:
- Integrates with various property management software and CRMs
- Offers remote control of smart devices
- Provides energy-saving thermostat schedules
- Includes customizable resident portal
- Offers 24/7 support
- Scalable for large apartment complexes
- Residents can customize their smart home settings through the app
- Employs cloud security measures and data encryption
Cons:
- Properties often pass a portion of the smart home technology costs to residents
- Monthly fees can vary by location
- Hardware costs can be significant
User Experiences and Feedback
Greystar (Nationwide Apartment Management)
What Users Love
- Easy to use SmartRent Resident App with customized tour.
- Ability to control smart devices and create custom scenes through the app.
Common Complaints
- No major complaints reported.
Value Perception
- Residents can submit maintenance requests through an online portal or mobile app.
- SmartRent uses cloud security protocols, including encryption, firewalls, and access controls and is compliant with security standards like ISO/IEC 27001 and SOC 2 Type II.
SmartRent (Apartment Smart Home Technology)
What Users Love
- Residents can control devices, create custom schedules, set scenes, and automate devices through the app.
- The SmartRent Resident App includes a customized app tour to help residents get started.
Common Complaints
- No major complaints reported.
Value Perception
- No value feedback reported.