Both Plaza Premium Lounge and Chase Sapphire Lounge by The Club offer valuable amenities for travelers, but they cater to different priorities. Plaza Premium offers broader access through various memberships and a wide network of locations, making it a convenient choice for many. Chase Sapphire Lounge stands out with its focus on high-quality, locally-inspired food and beverages, reliable Wi-Fi, and premium shower amenities, but access is more restricted. The best choice depends on individual access eligibility, travel patterns, and desired amenities.
| Attribute | Plaza Premium Lounge | Chase Sapphire Lounge by The Club |
|---|---|---|
| Lounge access eligibility | Access is available to various credit card and lounge membership partners, including Priority Pass, Lounge Key, American Express Platinum, Dragon Pass, AMEX KrisFlyer Ascend, OCBC VOYAGE, HSBC, CIMB, My Bank, Get your Guide, and On Pass. Some lounges offer access to all passengers for a fee, with Plaza Premium Lounge Passes available. Complimentary access may be available on Indian Mastercards and Visa Signature Cards. | Chase Sapphire Reserve, J.P. Morgan Reserve, and The Ritz-Carlton Credit Card cardmembers receive complimentary access. Chase Sapphire Reserve cardholders can bring up to two guests for free. Priority Pass members can access the lounge, but those who don't have a Chase Sapphire Reserve card get only one visit per calendar year. Subsequent visits or guest visits incur a $75 fee. Access is typically allowed up to 3 hours before the scheduled flight departure. |
| Available food and beverage options | Offerings include British and international cuisines, with vegetarian and gluten-free options. Complimentary coffee, tea, and soft drinks are typically available, along with house beer and wine. Some locations offer a full-service bar. Some reviewers have noted limited food options. Some lounges offer cooked-to-order food. Locations such as Kuala Lumpur offer Indian snacks and dishes, while Melbourne Airport features an all-day barista service with Shelbello coffee. | Complimentary food and beverages are offered. Options include both self-serve buffets and made-to-order items. QR codes at tables provide access to digital menus for ordering. Menus are locally inspired and change by city and season. Examples include dishes from local restaurants. Offerings include signature cocktails, local beers, curated wine lists, coffee, tea, soft drinks, and juices. |
| Seating comfort and availability | Seating options include armchairs, dining tables, booths, and private resting suites. Some lounges offer cubicles with chairs and ottomans for more privacy, as well as work nooks with desks. The availability of seating can be compromised by overcrowding. Some reviewers have noted comfortable seating and tables. | Lounges offer a variety of seating options, including dining tables, couches, reclining chairs, and barstools. Some locations have semi-private spaces or quiet areas. Seating can be difficult to find during peak hours. Some lounges offer a service where staff escort guests to available seats. |
| Cleanliness and maintenance | Some reviewers have found the lounges to be clean and well-maintained. A remarkable cleanliness rating of 8.4 was given to the Plaza Premium Lounge in Taoyuan. However, some reviewers have noted cleanliness issues, such as remnants of food left on tables. | Generally, the lounges are reported as clean and well-maintained. Restrooms are often highlighted for their design and cleanliness. |
| Wi-Fi speed and reliability | Free Wi-Fi is typically available. Some reviewers have found the Wi-Fi to be fast and reliable, while others have reported slow Wi-Fi speeds. Some have found the airport's public Wi-Fi to be faster than the lounge's dedicated network. | Lounges offer complimentary high-speed Wi-Fi. Wi-Fi connectivity is generally reported as extensive and reliable. |
| Shower facilities availability and quality | Shower facilities are available at some locations, often providing amenities like shower gel, shampoo, towels, and hair dryers. Some reviewers have found the shower facilities to be spacious and clean. Some lounges provide access to nearby public shower facilities. | Select locations offer shower facilities. Shower suites often include amenities like Apotheke toiletries and Dyson hair dryers. |
| Restroom cleanliness and amenities | Some reviewers have found the restrooms to be clean. Accessible washrooms and baby changing stations may be available. | Restrooms are generally clean and well-maintained. Some locations offer amenities, though basic. |
| Business facilities | Some lounges offer computer stations and printers. Work nooks with desks may be available. Meeting rooms are available in some locations. | Some lounges offer business facilities like printers and meeting rooms. Many lounges have power outlets and USB ports near seating areas. |
| Noise levels and ambiance | Some reviewers have found the lounges to be relaxing and tranquil. However, noise levels can be high when the lounge is crowded. Some lounges have a quiet zone. | Ambiance varies, with some areas designed for socializing and others for quiet work. Some reviewers have noted that noise levels can be high during busy times. |
| Staff friendliness and helpfulness | Many reviewers have found the staff to be friendly and helpful. Some have found the staff to be efficient but not particularly friendly. | Many reviews mention friendly and helpful staff. |
| Operating hours | Operating hours vary by location. Some lounges are open daily from morning to late evening. | Operating hours vary by location, but many lounges open early in the morning and close late at night. |
| Specific location within the airport | Locations vary widely depending on the airport. Examples include: International Departures, Terminal 3, Concourse A at Dubai International Airport (DXB); near gate 13 in departures at Edinburgh Airport; Level 2 in the Departures area at Plaza Premium Lounge Heathrow Terminal 5; and across from Gate E88 at Plaza Premium Lounge Vancouver (US Departures). | Locations vary. Boston Logan International Airport (BOS): Terminal B/C Connector, near gates B39 and B40. New York John F. Kennedy International Airport (JFK): Terminal 4, near the American Express Centurion Lounge. New York LaGuardia Airport (LGA): Terminal B, bridge before gates 40-59. Phoenix Sky Harbor International Airport (PHX): Terminal 4, South 1 Concourse, near gates D1-D18. San Diego International Airport (SAN): Terminal 2 West, between gates 46 and 47. |