Singapore Airlines generally receives more positive feedback and has quantifiable metrics for on-time arrival and baggage handling, while Lufthansa faces some criticisms regarding delays, baggage handling, seat comfort, and customer service. Singapore Airlines appears to offer a more consistent and reliable experience based on the available information.
| Attribute | Lufthansa | Singapore Airlines |
|---|---|---|
| On-time arrival rate | Specific, up-to-date on-time arrival rates were not found. Some reviews mention flight delays. | 78.67% in 2024 |
| Baggage handling efficiency | Implementing automated baggage handling systems, working with SITA to automate baggage reflight operations, using RFID technology to reduce baggage loss rates. Trial at Munich Airport automated the reflighting of up to 70% of mishandled bags. Some reviews indicate issues with baggage handling, including delays and damage. | Aims to return mishandled baggage within 15 hours for flights to/from the USA with a non-stop flight segment of 12 hours or less, and within 30 hours for flights to/from the USA with a non-stop flight segment of more than 12 hours. |
| In-flight entertainment options | Offers movies, TV shows, music, audiobooks, podcasts, and games. Passengers can access around 45 German and English-language magazines free of charge via the FlyNet Wi-Fi portal. Offers eJournals. Many aircraft have onboard screens, and Wi-Fi connectivity is available on many flights. Business and First Class passengers may enjoy complimentary high-speed internet access, larger personal screens, and noise-canceling headphones. | KrisWorld system with over 1,900 on-demand entertainment options including movies, TV shows and music albums. Passengers can create custom playlists before their flight using the Singapore Airlines mobile app. |
| Seat comfort and legroom | Economy class seats have a "slim" construction to provide more legroom. On a Boeing 747-8, economy seats have a width of about 17.1 inches and a 31-inch seat pitch. Premium Economy offers more comfortable seating with greater recline and an adjustable headrest. Some reviews express discomfort with economy class seats, particularly on long-haul flights. Some passengers found the seats cramped with limited legroom. | Economy Class seats with ample legroom, adjustable headrests, and generous recline options. Seat pitch is around 32 inches. |
| Food and beverage quality | In Economy Class, Lufthansa offers complimentary meals and beverages. Premium Economy passengers receive upgraded meals served on china. Some reviews suggest that the quality of food in economy class can be inconsistent. Water, soft drinks, and red/white wine are included. Vegetarian option was pretty decent. | Exceptional inflight dining with a range of delicious meals inspired by international cuisine. Accommodates various dietary preferences and offers complimentary snacks and beverages. |
| Cabin cleanliness | One review mentions that the economy cabin was pretty clean. | Equipped with High Efficiency Particulate Air (HEPA) filters, which remove more than 99.9% of particles including airborne viruses and bacteria in the cabin. The cabin air is refreshed every two to three minutes throughout the flight. |
| Customer service responsiveness | Some reviews indicate negative experiences with Lufthansa's customer service, citing issues such as difficulty reaching representatives, unhelpful responses, and poor handling of issues like delays and lost luggage. | Aims to acknowledge complaints within 30 days and provide a substantive response within 60 days of receiving it. |
| Frequent flyer program benefits | Lufthansa's frequent flyer program is called Miles & More. The program has three elite tiers: Frequent Traveller, Senator, and HON Circle. Benefits include mileage bonuses, lounge access, priority check-in, and extra baggage allowance. Miles can be redeemed for award flights, upgrades, hotel bookings, and car rentals. Some reviews note that redeeming miles for premium cabins can be challenging due to limited availability and high surcharges. | KrisFlyer program covering Singapore Airlines, SilkAir, Scoot, and their Star Alliance partners. Offers KrisFlyer Elite Silver and KrisFlyer Elite Gold tiers, along with the PPS Club. |
| Ticket change flexibility | Lufthansa Group Airlines have, at times, extended options to change reservations without rebooking fees. "Flexible fares" allow changes to travel plans, upgrade options, and maximized mileage credit. Change fees may apply depending on the fare conditions of the ticket. | Allows consumers to cancel a reservation made using the Singapore Airlines web site without penalty for 24 hours after the reservation is made, as long as that reservation is made one week or more prior to a flight's scheduled departure. |
| Lounge access and quality | Business class passengers and certain elite members have access to Lufthansa's Business Lounges. Senator and HON Circle members, along with Star Alliance Gold members, can access Senator Lounges, which offer more refined food options and showers. | KrisFlyer Elite Gold members can access Singapore Airlines' SilverKris Lounges and Star Alliance Gold lounges worldwide. |
| Aircraft age and maintenance | Information on the specific average age and maintenance records of Lufthansa's aircraft was not found. | Not available |
| Safety record | Information on the specific safety record of Lufthansa was not found. | All SIA and Scoot aircraft are equipped with High Efficiency Particulate Air (HEPA) filters, which remove more than 99.9% of particles including airborne viruses and bacteria in the cabin. |