Airlines: JetBlue Airways vs. Singapore Airlines
Quick Verdict
JetBlue offers a budget-friendly option with good customer service and entertainment, while Singapore Airlines provides a premium experience with superior reliability and comfort.
- Singapore Airlines generally has better on-time performance and baggage handling.
- Both airlines offer extensive in-flight entertainment options.
- JetBlue is known for affordable flights and extra legroom, while Singapore Airlines is considered a premium airline with high levels of service.
Key features – Side-by-Side
| Attribute | JetBlue Airways | Singapore Airlines |
|---|---|---|
| On-time arrival performance | Mixed results, slightly below industry average. In 2022, 4% of flights were canceled, and 31% were late. | In 2024, SIA's on-time performance score was 78.67%, ranking third in the Asia-Pacific region. |
| Baggage handling reliability | Generally reliable. In June 2023, ranked sixth out of 10 airlines for mishandled baggage, with 0.49 bags mishandled per 100 checked bags. | Aims to return mishandled baggage within 15 hours for international flights with a non-stop segment to/from the United States that is 12 hours or less in duration, and within 30 hours for longer flights. |
| In-flight entertainment options | Free live TV, movies, music, and unique content on seatback screens. Free Wi-Fi on every flight. | KrisWorld offers over 1,900 on-demand entertainment options, including movies, TV shows, music albums, and games. Passengers can also access live TV, interactive maps, ebooks, audiobooks, and music. Offers a one-month free Apple TV+ subscription. Wi-Fi is available on board, with complimentary access for KrisFlyer members. |
| Seat comfort and legroom | Known for comfortable seating and extra legroom. | Economy Class seats are designed to maximize personal space. Seat pitch in Economy Class is generally around 32 inches, with a width of 17 to 19 inches. Premium Economy seats offer a seat pitch of 38 inches and a seat width of 19.5 inches. |
| Food and beverage quality | Includes brand-name snacks in its basic fare. | Offers a wide array of food options on each flight, including regional dishes on specific routes. Has a 'Popular Local Fare' culinary program featuring local favorites for passengers in all classes flying from selected destinations. |
| Customer service responsiveness | Strong reputation for providing good customer service, especially compared to some larger airlines. | Aims to acknowledge complaints within 30 days and provide a substantive response within 60 days. Stays connected with customers through in-flight surveys, customer focus groups, and rapid replies to compliments or complaints. |
| Ticket change and cancellation policies | No change or cancellation fees on Blue, Blue Plus, Blue Extra, and Mint fares (fare difference applies). Blue Basic fares booked on or after April 3, 2025, can be changed or canceled for a fee of $100 per person (North America, Central America, Caribbean) or $200 per person (other routes), subject to fare difference. | Offers a flexible cancellation policy that varies depending on the fare type, route, and timing of the cancellation. For flights booked to or from the U.S., you can cancel your flight without penalty within 24 hours of booking, as long as the reservation was made at least seven days before the flight departs. |
| Safety record and ratings | 7/7 safety rating from AirlineRatings. Since starting in 2000, JetBlue has never had a fatal accident. | Has a strong safety record and is consistently ranked among the safest airlines in the world. It has received the highest rating for health and safety standards. |
Overall Comparison
On-time: Singapore Airlines wins; Baggage: Singapore Airlines wins; Value: JetBlue is more affordable; Safety: Both have excellent records
Pros and Cons
JetBlue Airways
Pros:
- Affordable flights
- Good customer service
- Extra legroom
- Comfortable seating
- Free in-flight entertainment (live TV, movies, music, Wi-Fi)
- Brand-name snacks included in basic fare
- No change/cancellation fees on many fares
Cons:
- On-time performance slightly below industry average
- Mixed on-time arrival performance
Singapore Airlines
Pros:
- Strong on-time performance
- Reliable baggage handling
- Wide range of in-flight entertainment options
- Comfortable seats with ample legroom
- High-quality food and beverage options
- Responsive customer service
- Clean and well-maintained cabins
- Valuable frequent flyer program
- Flexible ticket change and cancellation policies
- Strong safety record
Cons:
- No major disadvantages reported.
User Experiences and Feedback
JetBlue Airways
What Users Love
- No highlights reported.
Common Complaints
- No major complaints reported.
Value Perception
- No value feedback reported.
Singapore Airlines
What Users Love
- No highlights reported.
Common Complaints
- No major complaints reported.
Value Perception
- Generally considered a premium airline that provides good value for money.