Both JetBlue and Singapore Airlines offer good value for money, but they cater to different markets. JetBlue is a strong choice for domestic and some international routes with a focus on comfort and entertainment, while Singapore Airlines is a premium option for international travel with exceptional service and a wide network.
| Attribute | JetBlue Airways | Singapore Airlines |
|---|---|---|
| On-time Arrival Performance | Historically an on-time laggard, but improved in 2024 and 2025. July 2023: 49.5%. 2024: 74.5%. 2025: 75.7%. | In 2024, SIA's on-time performance was 78.67%, ranking third in the Asia-Pacific region. SQ 32, for example, had an on-time performance rating of 84% between May and June 2025. |
| Baggage Handling Reliability | Not available | Aims to return mishandled baggage within 15 hours for international flights with a non-stop segment to/from the US that is 12 hours or less, and within 30 hours for longer flights. Some customer reviews indicate poor baggage handling, with damaged suitcases. |
| In-flight Entertainment Options | Free live TV, movies, music, and Wi-Fi on every flight. New seatback screens with personalized programming. Peacock streaming available. 20+ channels of live TV. | KrisWorld includes movies, TV shows, music, and games. KrisWorld provides over 1,900 on-demand entertainment options. Live TV, web-based games, and interactive maps are also available. |
| Seat Comfort and Legroom | Known for providing the most legroom in coach compared to other domestic airlines. 'Even More Space' seats offer up to 38 inches of legroom. | Economy class seats have a standard pitch of 32 inches and a width of 17.3 inches. Extra legroom seats are available for an additional fee. |
| Food and Beverage Quality | Free snacks and drinks. | Singapore Airlines offers gourmet meals in all classes, created by internationally renowned chefs. Economy passengers typically receive two full meal services on long-haul flights. Special meals (e.g., vegan, gluten-free) can be pre-booked. |
| Customer Service Responsiveness | Known for its customer service. Aims to respond to complaints within a few business days, with calling being the fastest way to get help. Emphasizes quick and effective issue resolution through various channels. | Singapore Airlines is considered a role model for customer service. They aim to acknowledge complaints within 30 days and provide a substantive response within 60 days. The airline has a customer service plan to assist passengers during delays and cancellations. |
| Cabin Cleanliness and Maintenance | Not available | Many reviews highlight the cleanliness and good maintenance of the cabins. Cabin crew are attentive to hygiene, particularly in the restrooms. |
| Frequent Flyer Program Benefits | TrueBlue program allows earning points based on dollars spent. Mosaic status offers benefits like early boarding, expedited security, free checked bags, and waived change/cancellation fees. | KrisFlyer has three membership tiers: KrisFlyer, KrisFlyer Silver, and KrisFlyer Elite Gold. Benefits include extra baggage allowance, priority services, lounge access, and bonus miles. |
| Ticket Change and Cancellation Flexibility | Offers flexible change and cancellation policies for most fares, excluding Blue Basic. Changes and cancellations can be made without fees for Blue, Blue Extra, Blue Plus, and Mint fares, with refunds as travel credits. | Consumers can cancel reservations made on the Singapore Airlines website without penalty for 24 hours after booking, if the reservation is made one week or more prior to departure. KrisFlyer offers flexible change and cancellation policies. |
| Overall Value for Money | Considered a good value for money, with affordable fares and a comfortable in-flight experience. | Singapore Airlines is considered to provide good value for money, especially with extra legroom seats. They sometimes offer ultra-low-cost fares with a mainline experience. |
| Safety Record and Ratings | Strong safety record with no fatal accidents since its founding. Receives high safety ratings from independent aviation safety groups. | Singapore Airlines is committed to the safety of its passengers. They operate a young fleet of modern aircraft to improve safety. |
| Route Network and Destinations | Flies across the USA, to the Caribbean, South America, and Europe. | As of January 2025, Singapore Airlines (including Scoot) flies to 120 international destinations in 46 countries from its hub in Singapore Changi Airport. They have a strong presence in East Asia, South Asia, and Southeast Asia. They operate ultra-long-haul routes to New York-JFK, Newark, Los Angeles, and San Francisco. |