JetBlue is a strong choice for budget-conscious travelers seeking comfort and flexibility within the Americas and to select European destinations. Singapore Airlines is better suited for those prioritizing premium service, extensive international routes, and a superior in-flight experience, and are willing to pay a higher price.
| Attribute | JetBlue Airways | Singapore Airlines |
|---|---|---|
| On-time Arrival Performance | 68.44% between July 2022 and July 2023; 72.18% in 2024 (JetBlue Asia) | 78.67% in 2024 (third most punctual in Asia-Pacific), 84.12% OTP in February 2024 (leader in Southeast Asia) |
| Baggage Handling Reliability | Approximately 36 mishandled bags for every 10,000 passengers; Mishandled baggage incidents cut down by approximately 35% from the previous period; Ranks among the top U.S. carriers for baggage handling, with fewer than 1% of customers experiencing a delay; Ranked second among all U.S. carriers for baggage performance in 2024 (U.S. Department of Transportation) | Not available |
| Cabin Comfort (Seat Pitch, Legroom) | Known for offering the most legroom in coach; Average seat width of 18.4 inches; Pitch ranging from 32 to 34 inches | Economy: 32-34 inches seat pitch, 17-18 inches seat width; Premium Economy: 38-inch seat pitch, 18.5-19.5 inches seat width |
| In-Flight Entertainment Options | Free live TV, movies, Wi-Fi, and in-flight messaging; Seatback screens available at every seat on most flights; New seatback screens called Blueprint by JetBlue offer personalized programming; Watch Party feature allows up to six passengers to sync their viewing of a movie or TV show | KrisWorld offers over 1,900 on-demand options, Wi-Fi access, Live TV channels |
| Food and Beverage Quality and Variety | Offers free snacks and drinks | Exceptional in-flight dining, variety of soft drinks, juices, coffee, tea, alcoholic beverages, special meal options |
| Customer Service Responsiveness and Helpfulness | Not available | Exceptional service and attentive cabin crew |
| Cleanliness of Aircraft | Not available | Enhanced cleaning procedures, HEPA filters, ranked fifth as the World's Cleanest Airline in 2025 by Skytrax |
| Frequent Flyer Program Benefits | TrueBlue program allows travelers to collect points for free or discounted tickets; Mosaic status offers benefits such as priority check-in, security, and boarding, two free checked bags, free in-flight drinks, and complimentary upgrades to Mint | KrisFlyer program with multiple tiers offering increasing benefits |
| Ticket Change and Cancellation Flexibility | No change or cancellation fees on Blue, Blue Plus, Blue Extra, and Mint fares (fare difference applies); Blue Basic fares booked on or after April 3, 2025, can be changed or canceled for a fee of $100 per person (North America, Central America, Caribbean) or $200 per person (other routes) | Flexible policy varying by fare type, route, and timing; cancellation up to 2 hours before departure for international flights; 24-hour penalty-free cancellation for US flights |
| Price Competitiveness | Known for being affordable | Competitive fares but may be higher than some other airlines |
| Route Network and Destinations | Flies to 104 destinations in the Americas and four destinations in Europe; Focus cities include Boston, Fort Lauderdale, New York JFK, Orlando, Los Angeles, and San Juan | Flies to 120 international destinations in 46 countries |
| Safety Record and Ratings | Not available | Impeccable safety history, Airline Ratings safety rating of 7/7, Skytrax 5-Star COVID-19 Airline Safety Audit rating |