Qatar Airways appears to offer a superior and well-rounded travel experience based on the available data, with strengths in punctuality, service, and amenities. However, it's important to consider recent issues with baggage handling and customer service inconsistencies. Insufficient data is available for Delta Air Lines to make a comprehensive comparison.
| Attribute | Delta Air Lines | Qatar Airways |
|---|---|---|
| On-time arrival rate | Not available | Ranked among the most punctual airlines globally. 85.11% on-time arrivals in 2023. |
| Baggage handling performance | Not available | Generally "best-in-class," with a low mishandling rate of 0.72 items per 1,000 passengers in fiscal year 2022/23. |
| In-flight entertainment options | Not available | Oryx One system with up to 8,500 options, updated monthly. |
| Seat comfort and legroom | Not available | Economy class seats typically have a width of 17 inches and a pitch of 32 inches. |
| Customer service responsiveness | Not available | Voted the World's Best Airline eight times at the World Airline Awards. |
| Cabin cleanliness and maintenance | Not available | Known for rigorous maintenance procedures. |
| Food and beverage quality | Not available | Complimentary drinks, including alcohol, and two meals on long flights in economy class. |
| Frequent flyer program benefits | Not available | Privilege Club loyalty program with Avios earning and redemption. |
| Ticket change and cancellation policies | Not available | Free cancellation for up to 24 hours. |
| Overall value for money | Not available | Good overall value for money |
| Safety record | Not available | Considered one of the safest airlines with no fatal accidents since 1994. |
| Route network and destinations | Not available | Flew to over 170 destinations worldwide during the 2023/24 financial year. |